Job Title:Credit Controller / Debtors ClerkPurpose of the Role:To manage and maintain the companys debtor accounts by ensuring timely collections, resolving account queries, reconciling accounts, and supporting the overall financial health of the business.Key Responsibilities:Accounts Receivable Management:Ensure the prompt collection of outstanding debt in line with company credit terms.Monitor and manage customer accounts to ensure compliance with agreed payment terms.Issue invoices, credit notes, and statements accurately and on time.Follow up on overdue accounts through phone calls, emails, or letters.Reconciliation and Reporting:Reconcile debtor accounts to ensure all payments are correctly allocated.Investigate and resolve any discrepancies or queries on accounts.Prepare monthly debtor reports for management, including age analysis.Assist with month-end processes, including account reconciliations and adjustments.Credit Management:Assess and review customer credit limits periodically.Conduct credit checks for new customers and recommend credit limits.Ensure proper documentation for customer accounts, including signed credit applications and agreements.Query Resolution:Liaise with customers to resolve billing issues or payment queries promptly.Collaborate with internal departments (e.g., Sales, Customer Service) to resolve disputes and ensure smooth customer service.General Administration:Maintain accurate and up-to-date debtor records in the financial system.Ensure compliance with company credit policies and procedures.Support the Finance Manager with ad hoc duties as required.Key Requirements:Qualifications:Matric (Grade 12) Essential.Diploma or Certificate in Credit Management, Finance, or Accounting (advantageous).Experience:2-3 years of experience in a Credit Controller or Debtors Clerk role.Experience with collections and account reconciliation.Skills:Strong numeracy and analytical skills.Excellent communication and negotiation abilities.High level of accuracy and attention to detail.Proficient in Microsoft Excel and other Office applications.Familiarity with accounting systems (e.g., SAP, Pastel, or Syspro) is an advantage.Attributes:Ability to work independently and manage multiple tasks.Problem-solving mindset and a proactive approach to work.Professional and customer-focused demeanor.Strong organizational and time-management skills.Key Performance Indicators (KPIs):Reduction of overdue accounts and bad debts.Timeliness and accuracy of reconciliations.Customer satisfaction and resolution of account queries.Adherence to credit and collection policies.
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