Listing reference: click_018224Listing status: Under ReviewApply by: 25 October 2024Position summaryIndustry: Pharmaceutical SectorJob category: Other: FMCG, Retail, Wholesale and Supply ChainLocation: RoodepoortContract: Fixed Term ContractEE position: YesIntroductionWe are looking to recruit a permanent Debtors Clerk (6 Months Contract) to work for United Pharmaceutical Distributors (UPD). The role will be based at the Roodepoort Lea Glen branch and will report to the Debtors Supervisor.Job Purpose:To protect the accounts receivable balance by collecting against risk profiles in accordance with established credit policies and procedures. Other responsibilities include analyzing risk, performing analysis of customer payment patterns, within existing credit limits & risk categories, and reviewing and releasing credit blocked orders. The Debtors Clerk is further responsible for the follow up and collection of all disputed accounts receivable; identifies and solves any issues with the customer regarding billing for goods or services received. The Debtors Clerk is responsible for the formal feedback to the Team Leaders or Supervisors.Key Performance Areas:Internal stakeholder liaison, formal reviews and feedback to supervisors or Team leadersCompliance and conformance of dunning process with ISAE3402, credit mandates and KPIs.Minimizing overdue or debt in violation while maximizing percent current receivablesMaintaining the credit integrity of the insured policy coverTimely reporting of customer information based on account history and interactionResponding to credit inquiries within set service levels (hours)Processing and following through new customer credit applications within set business daysOn-going interaction with customers, sales, customer service, credit personnel, and other internal and external customersChecking credit references and presenting to supervisor or team leader for approval protocols.Review and maintain customer credit files and master dataAnalysis of high exposure and high risk accountsMonitor credit risk and payment trends and report back to Supervisor or Team Leader.Release credit blocked ordersSupport doubtful account processing Assist with departmental reports on an as needed basisMinimizing aged balances while maximizing current receivables.Identify and communicate collection issues with supervisor or team leader to minimize credit riskProvide invoice copies and proofs of delivery to the customerIdentify payment terms and billing disputesResearch and resolve duplicate or partial paymentWork with Customer Service, Sales and customers to resolve collection issuesProvide a customer statement of account to customers as neededPrepare and provide reporting for managementResearch and resolve unauthorized customer deductionsThe task of EDI Support SpecialistThe tasks of payment application (matching, bank statements, etc.)The tasks of deduction processingThe tasks of customer master data maintenance (within the confines of segregation of duties)Skills:Excellent interpersonal skillsDebt collection and Analytical skillsDunning process skillsGood communication skills with demonstrated clarity in both spoken and written wordsAnalytical and judgement skills (ability to take data and support logical, pragmatic resolution of disputes)Knowledge:Understanding of Legislation: NCA, CA, CPA and other relevant legislation & standardsUnderstanding of credit insurance, credit vetting & legal proceedingsAchievement focus i.e. high energy levels and commitment to end resultsProactive results-driven individualResponsible for sensitive and confidential information and dataAttention to detailTeamworkRequired Minimum Education and Qualifications:Matriculation (Maths and Accounting) and a Diploma in Credit Management will be advantageous.Minimum Experience and Education:At least 3 years' experience in debt collection in high volume FMCG / Wholesale will be advantageous. Intermediate level of MS Office (Excel & Word).N.B: We endeavor to provide feedback to all candidates whenever possible, however, if you don't hear from us within 14 days from the closing date, please consider your application unsuccessful.
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