Job Title : Debt Recovery Legal AssistantReports to : Head of LegalSalary : R20k - R30k per month, depending on experienceLocation : Cape Town, HybridRole OverviewOur client is a fast-growing fintech lending to small and medium-sized businesses in the UK.We have an exciting opportunity for a graduate to join our UK Clients Legal department as a debt recovery Legal Assistant. The successful candidate will work closely with the Collections team taking instructions on problematic customer accounts and seeking to reach a resolution with customers wherever possible.Candidates must possess excellent oral and written communication skills and be confident in dealing with difficult customers. You will need to be a team player that thrives in a busy and progressive work environment with excellent prioritization and organization skills.Key ResponsibilitiesManage the pre-legal process for cases referred from the collections teamDraft and send formal legal notices to clients with unresolved payment issuesHandle client communications (via calls and emails) to work toward a resolutionEscalate cases to solicitors or paralegals when requiredMaintain accurate case documentationProfessionally manage interactions with difficult clientsProvide administrative support to the legal teamRequirementsFinance or Legal related degree (non-negotiable)2-3 years of experience (preferably financial / legal / lending background)Strong written and verbal communication skillsConfidence in handling challenging conversations with clientsAbility to remain composed when dealing with difficult or rude clientsStrong attention to detail and organizational skillsAbility to work independently in a fast-paced environmentProactive, solution-focused mindsetOther benefits include :Contributory pensionDiscretionary bonusCompany eventsComplimentary lunch (Fridays)
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