Hours: 35 hours per week Monday to Friday As an Administrator, you will be contributing to Innovus' vision to be recognised as the market leading provider of services to the UK's property sector.
Innovus is a professional service organisation that delivers business expertise and service across the property industry.
The Administrator is responsible for providing general administrative duties and support for the team in the recovery of Service Charge and/or Ground Rent arrears after our Clients have completed their in-house processes.
The Debt Recovery Administrator will aid the process of recovering outstanding arrears from referral to recovery stage or up to the stage where legal proceedings are required.
This list is not exhaustive.
This role reports to the Debt Recovery Manager and works within a team of up to 7 colleagues.
Main Responsibilities: Acting as the first point of contact for enquiries by telephone, email & post.Providing excellent customer service to over 1300 leaseholders and residents.Ensuring all queries from all sources are adequately answered quickly and efficiently in accordance with internal guidelines.Carrying out Land Registry searches and cross-referencing of data.Checking Lease/TP1 documents for interest rates.Production of letters in line with internal procedures.Agreeing and monitoring payment plans.Taking credit/debit card payments over the telephone.Managing incoming and outgoing post.Accurate scanning and filing of letters/court documents.Skills and Experience: Previous Credit Control or Customer Service experience is essential.Confident, articulate communicator - both orally and in writing; able to build relationships with all types of customers and clients with a resolution-focused mentality whilst also being creative in your approach.Able to work with autonomy and as part of a wider team.Efficient in maintaining administration and record-keeping electronically.Ability to work under pressure and meet deadlines, able to prioritise and manage time effectively.Excellent IT skills, social-media awareness, and up to date with new technology.The Benefits: Our customers deserve the best, and the same applies to our people.
We'll support you with all of the technology, training, and support that you need to do your job well.
We offer competitive salaries and a range of benefit packages.
In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future, and look after your health.
Diversity and Inclusion: We're committed to promoting diversity at Innovus and recruit on merit.
We will consider applications from job share applicants.
Innovus is an inclusive employer.
We provide equal employment opportunities to all qualified applicants.
If you have an additional need at any stage of our recruitment and selection process, do speak to one of our team to let us know how we can accommodate you.
Ready to apply? Click the below apply button to start your application for this role.
We will ask you to upload your CV and answer a few questions.
You may also be asked to complete verbal and numerical reasoning tests online.
Please note, due to our sector, all roles are subject to an Enhanced DBS.
If you meet the criteria for the role, we'll be in touch to arrange a short telephone interview, and our shortlist of candidates will be invited to attend a first interview with the hiring manager and another member of our team.
Salary: £32,400 per annum plus annual car allowance of £4,500
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