Debt Collection Team Leader

Job category: Others: IT and TelecommunicationLocation: JohannesburgContract: PermanentEE position: NoIntroductionA leading global provider of vehicle telematics, Cartrack is firmly rooted in the belief of being service-centric. It allows us to offer best-in-class quality and financial satisfaction, no matter the size of your fleet or the price of your car. Our proprietary in-house technology provides the best intelligent, actionable data to fleet operators and security for all vehicle owners - across 23 countries over 5 continents.We have a great opportunity for a seasoned Team Leader to join our Debt Collection department! You would be required to manage the day-to-day operation of the call centre and manage a team of 15 Debt Collections Agents. Experience in both early-stage collection and legal collections would be advantageous.Key Responsibilities:Performance/ KPI ManagementSet targetsTime KeepingMonitor CallsCoachingQAApplication of IR policies and proceduresAchieve desirable monthly targetsProvide on the job trainingGenerate reports daily, weekly and monthlyAt least 3 years Team Leader Collections experienceDebt collection legal processIntermediate Excel Skills
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