Debt Collection Outbound Team Leader

Job detailsHere's how the job details align with your profile.PayR10000 - R15000 a monthJob typePermanentLocationRandburg, GautengFull job descriptionJOB PURPOSETo lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.QUALIFICATIONS & EXPERIENCE REQUIREDMinimum Matric qualification is mandatory.Tertiary qualification or course in management is an advantage.At least 5 years' experience in a debt collection call centre with minimum 2 years' leadership experience as a Team Leader/ Team Manager/ Supervisor.Proven experience in handling IR procedures and performance improvement processes.Proficient in utilising reporting platforms.Good understanding of the Debt Collectors Act and POPIA regulations.Sound understanding of the DebiCheck process.Comprehensive knowledge of collections KPAs and KPIs within the collections account delinquency life cycle.COMPETENCIES & SKILLS REQUIREDAbility to work under pressureAptitude in decision-making and problem-solvingProficient in MS Office packages, especially Word and ExcelProven ability to meet targets and deadlinesStrong leadership and coaching skillsStrong written and verbal communication skillsTaking accountability and responsibilityIf you have not been contacted within 2 weeks, please consider your application as unsuccessful.Job Type: PermanentApplication Question(s):What is your expected monthly CTC?Experience:Outbound Call Centre Team Leader/Team Manager: 2 years (Preferred)Debt Collection Call Centre: 2 years (Preferred)
#J-18808-Ljbffr