Dealer Support Consultant - Level 2

OVERALL PURPOSE OF JOBYou will be responsible for responding to inbound queries, resolving Dealer queries as well as reconciliation items and review procedure manuals. You will also update standard letters for dealing with queries.Main Responsibilities including but not limited to:FCR/Service level drivenSettlement quotes/Natis/ Moratoriums/Exit Letters. Deal adjustments due date change, Bank details updates, change in structure of finance agreement, e.g. term monthly premium or balloon paymentSubstitution of goods, Loading beneficiariesActioning In an Out, assessing and reviewing contract before ActioningProcessing of additional finance on current finance agreement e.g. motor plan/warranty extensions etc.Quick Indexing of Documents for Approvals and Deal pay-outs into correct tabs, Refunds, Write OffsInvestigate and allocate Bank Allocations/Recon, pay-outs, credit acceptanceProcess EOT interactions, contacting clients to advise on finance optionsAction SF Voice casesSKILLS AND EXPERIENCEBuilding Customer Loyalty and TrustTechnical/ProfessionalMinimum 1/2 years experience in Customer Service and/or Dealer relatedEDUCATION, QUALIFICATIONAccounting, Banking, Finance beneficialTertiary Qualification Grade 12/Matric with MS OfficeCredit Criminal ClearExcellent numeric, written and verbal skill