Job Purpose:To manage all aspects of a dealership, including sales, after sales and profitability.
He/she will also be required to provide administrative support to ensure the efficient and profitable operation of the department.Key Responsibilities: Sales Develop, align and implement a tactical strategy and associated policies and guidelines.Develop and implement tactical delivery plans and set operational targets.Measure the delivery of operational plans, realign and improve where required.Implement corporate governance and compliance policies in area of accountability to identify and manage risk exposure liability.Advise on the process to ensure the execution of marketing plans and initiatives while supporting the marketing strategy and organizational objectives.Develop, implement and maintain relevant advertising campaigns and where possible increase market penetration to meet company objectives.Determine, create and track performance criteria and establish an evaluation method to measure and improve operational efficiency for the dealership.Ensure business retention through the application of various sales techniques such as negotiations, product comparisons and changing perceptions.
People Management and LeadershipPrepare people capacity plans in line with delivery, performance objectives and budget; and ensure implementation for direct reports.Develop plans to positively influence and manage change by providing interventions and support to enable change implementation.Adhere to the company's Values through leadership.
Provide efficient and effective internal and external communicationProvide timeous and helpful service to internal and external Prepare service delivery excellence plans for internal and external customers and ensure implementation.Negotiating deals with customers whilst ensuring profitability.Resolve escalated customer complaints that managers are unable to rectify in order to ensure customer satisfaction.Develop and manage key stakeholder relationships that enable achievement of operational objectives.
FinanceCompile a budget which aligns to delivery plans, monitor and report on variances.Develop, implement and monitor a cycle of medium-term cost improvements for area of accountability.Ensure audit compliance with standard requirements.
Support Create a positive work climate and culture to energize employees, give meaning to work, minimize work disruption and maximize employee productivity.Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organizational.Educational Qualifications:MatricRelevant Sales / Marketing qualificationRelevant years of Experience:Minimum 10 years and more of sales and marketing experience in commercial vehicles industry.Competencies:Business and Operations ManagementDeveloping salesFinancial AcumenGood Governance, Ethics and ValuesGood Negotiation SkillsOperations Risk ManagementPlanning and Budgeting abilityPlanning, Management and MeasurementGood product and/or service knowledgeTrust and Integrity