Overall purpose of the job:The successful incumbent will be responsible for providing assistance and support to the Dealer Development Manager and the Dealerships with regards to client query resolution, other means of correspondence handling and administration functionalities as required, maintaining due diligence and accuracy.Vacancy: Dealer AdministratorRegion: MidrandReporting To: Dealer Development ManagerDuties & Responsibilities:Updating and distributing of daily, weekly and monthly statistics (i.e. weekly purchases, DDM Reports, Commitments, etc.)Managing the contract process to ensure that all contracts are accounted for and received as per Listener data providedCustomer complaint resolutions: Managing client queries, complaints and the moving of clients to ensure that all matters are promptly resolved and referring those to Dealers where their assistance is requiredManaging General Dealer correspondenceProcessing the reversal of claw backs and distribution thereof to Dealers and ADT Finance departments, in addition to providing Dealers with information required regarding their clients within the 1 year warrantee periodProviding Dealers with feedback regarding potential claw backs on a weekly basis and continuously following up on themEnsuring compliance with the Code of Conduct, specifically, with reference to sales, technical and SMS testing formsProviding Dealers with assistance in obtaining customer codes and credit vets within the standard operating procedure timeframesUndertaking active premise checksReporting on area activity, sales, cancellations, operations and potential opportunitiesReporting to be completed timeously and accurately on a weekly and monthly basisCoordinating all training and meeting interventions and ensuring that the specific requirements thereof are metManaging the administration duties of marketing initiativesPA duties for the Dealer Development ManagerAssist DDM to ensure dealers comply with ADT Standard operating proceduresIssuing of stationary and promotional itemsArranging business reviews and training sessionsMinimum Qualifications And Experience:Matric or equivalent qualificationAt least 1 to 2 years' experience within a customer service-orientated environmentA minimum of 3 years administration experienceProject management experience would be highly advantageousComputer literacy in MS Word, MS Excel, MS PowerPoint and MS OutlookExperience on Listener would be advantageousExperience of Dealer program software would be advantageousSeniority levelMid-Senior levelEmployment typeContractJob functionSales and Business DevelopmentIndustriesArchitecture and Planning
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