Responsibilities:
Manage and drive the KPIs relating to accuracy, speed, cost, people, and compliance within the hub.
Coordinate and manage all daily hub activities and control expenses within budgets.
Ensure customer collections and deliveries are executed within the SLA.
Manage and plan the day-to-day operations of your department.
Manage stock control processes and losses.
Budget and cost control.
Identify and report on key metrics.
Build internal and external business partner relationships.
Maintain and ensure compliance with Best Operating Practices (BOP) and 6S in your department.
People management across the full employee journey.
Workforce planning.
Qualifications and Experience:
A post-matric qualification in Logistics Management/Supply Chain Management/Retail Business Management/Warehouse Operations Management is essential.
At least 3-5 years of solid process management experience.
Experience in working on a Warehouse Management System (experience on Manhattan WMS would be advantageous).
Working knowledge of MS Office, with a strong MS Excel capability.
Business acumen and experience in analysing, interpreting, and applying productivity data.
Skills:
Strong people management skills to ensure that the hub consistently delivers outstanding customer service with highly motivated staff.
Sound accuracy and high attention to detail.
Exceptional communication skills (written and verbal).
The ability to confidently influence and persuade at all levels to achieve results.
A strong service orientation, high energy levels, and a strong sense of urgency.
A natural aptitude for the management of systems and business processes.
Ability to handle high pressure, stress, and multi-tasking.
Behaviours:
Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness.
Balances Stakeholders - effectively considers the diverse needs of various stakeholders.
Builds Networks - establishes and nurtures internal and external relationships to create robust, mutually beneficial partnerships.
Collaborates - effectively works with others to achieve shared goals.
Preference will be given to candidates from designated groups in terms of the Employment Equity Act.
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