Dc Claims Controller

takealot.com, a leading South African online retailer, is looking for a highly talented Claims Controller to join our team at the KZN DC.
We are a young, dynamic, hyper growth company looking for smart, creative, hard working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.
Reporting to the Dispatch Manager
Your responsibilities will include:
DISPATCH
All processes, procedures and action must prescribe to the Takealot quality and standards at all times. Collate claims reports, examine information and assist in determining the validity of the claims from Order Fulfilment, assess the liability and provide feedback to the business.
SAFETY

Ensure that all prescribed safety and operational procedures are adhered to at all times.
Ensure all safety rules are enforced and adhered to at all times.
Correct PPE to be worn always by all staff with the correct care taken to enhance the life span of the PPE.
Ensure that all accidents and incidents are reported to Takealot management immediately.
Ensure high standard of housekeeping and tidiness within working area.

OPERATIONAL

Monitor and evaluate daily operational reports and ensure that dispatch KPI are controlled and met, any discrepancies are to be addressed and resolved. Assist in maintaining FIFO within the dispatch area.
Ensure that Dispatch queries are resolved timeously, and exception trends are addressed and resolved.
Attend to the validated address unscanned report after each milkrun and give feedback on parcels that missed the cut-off/Milkrun.
Assist the team in identifying and resolving any mistakes or inaccuracies.

KPI – TARGETS

Dispatch Lates