Berlin, Germany The Client Datacenter People is working with the leading provider of reliable, sustainable and highly connected edge data centers in Europe, with locations in Germany, France, The Netherlands, Belgium and Denmark.
What The Job Involves Oversee the daily operations of multiple data centers across a region, ensuring that facilities meet all internal and external standards for uptime, efficiency, and security.
Manage Data Center Managers, providing guidance and support to ensure alignment with company objectives and consistent service delivery across all sites.
Develop and enforce standard operating procedures (SOPs) across all facilities to optimize operations, drive consistency, and ensure best practices.
Monitor and report on key performance indicators (KPIs) such as uptime, Power Usage Effectiveness (PUE), cooling efficiency, and operational costs, ensuring continuous improvements across all data centers.
Act as a point of contact for major clients, working closely with them to understand their needs and ensure that service levels are met or exceeded.
Coordinate with Data Center Managers to proactively address client concerns, manage escalations, and ensure high levels of client satisfaction.
Support client onboarding and project delivery, including capacity planning, migrations, and new deployments, ensuring alignment between client expectations and operational execution.
Regularly review SLAs and operational performance with clients, providing reports and updates on operational metrics to maintain strong relationships and trust.
Lead or support regular client review meetings and ensure that customer-facing teams are aligned on operational performance and any upcoming changes.
Manage a team of Data Center Managers, providing leadership, mentorship, and support to help them excel in their roles and meet operational goals.
Set clear expectations and performance goals for Data Center Managers, monitor performance, and ensure their teams are empowered and motivated to deliver exceptional service.
Foster a culture of collaboration, accountability, and continuous improvement across all facilities, ensuring that knowledge and best practices are shared among teams.
Conduct regular performance reviews, identify training opportunities, and promote career development to ensure the long-term success of the team.
Drive operational excellence through continuous improvement initiatives, focusing on energy efficiency, cost reduction, and optimization of resources across data centers.
Work with Data Center Managers to implement operational best practices and improve facility performance by leveraging emerging technologies and innovations in data center management.
Review operational processes across facilities, identifying opportunities for standardization, automation, and cost-effective solutions.
Ensure the consistency of operational standards across all data centers while accounting for regional or local differences.
Ensure compliance with all regulatory requirements (ISO, SOC, PCI-DSS, GDPR) and company standards, particularly in areas of security, health & safety, and environmental regulations.
Collaborate with Data Center Managers to ensure the implementation of robust security protocols, both physical and virtual, to protect client data and facility infrastructure.
Develop and maintain disaster recovery and business continuity plans for all sites, ensuring that Data Center Managers are prepared for emergency scenarios.
Lead or support audit processes, ensuring that all facilities are regularly assessed for compliance and performance against internal and external standards.
Oversee relationships with key vendors, suppliers, and service providers to ensure that contracts are adhered to and performance metrics are met.
Negotiate and manage outsourced contracts (e.g., maintenance, security services, energy providers) to ensure cost-effective solutions and high-quality service delivery.
Work closely with cross-functional teams (e.g., IT, Facilities, Finance) to ensure operational alignment with broader business objectives and strategic initiatives.
Prepare and manage the operational budget for all data centers within the region, ensuring that costs are controlled while maintaining service quality.
Collaborate with finance teams to forecast future expenditures related to capital improvements, equipment upgrades, and operational needs.
Identify and implement cost-saving initiatives, including energy efficiency improvements, procurement strategies, and vendor negotiations.
Lead a client-first approach in all operations, ensuring that Data Center Managers prioritize client needs, deliver exceptional service, and act as trusted partners.
Proactively identify potential service improvements that can add value to clients, whether through operational enhancements, new service offerings, or innovative solutions.
Ensure that all operational decisions align with the goal of maximizing customer satisfaction, business growth, and long-term client relationships.
We're Looking for Someone With Leadership & Team Management.
Client Relationship Management.
Operational Excellence.
Project & Vendor Management.
Financial Acumen.
Risk & Compliance Management.
We regret that due to the high volume of applications we are unable to acknowledge each one.
Please bear in mind that if you are selected for an interview we will contact you within the next seven days.
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