Medpages, an IQVIA business, is a Healthcare Data Management company. We work closely with those in the healthcare industry to accurately and methodically add, check, verify and maintain information in the healthcare industry - across the continent. We collect contact details of healthcare practitioners and organizations in Africa for the benefit of those in the healthcare industry, our clients and the public.
Medpages is located in Cape Town This position's working hours are from: 8:00am-5:00pm Mondays to Fridays (excludes weekends and public holidays). Work Model: Hybrid Model (Office/Home) Responsibilities: Communicate with healthcare practitioners across multiple channels and data capture the correct contact and personal details based on confirmation from the appropriate information partner and channel i.e. website, client files, email, and telephone calls
Research the internet to obtain information for healthcare practitioners
Accurately capture information and ensure quality standards are adhered to so that the highest quality standards are achieved
Capture all relevant information accurately and geocode every record
Use problem solving skills to locate practitioners and provide comprehensive notes
Make outgoing telephone calls and to verify the details of records on the Medpages database using appropriate questioning and listening skills.
Follow the correct processes and procedures as detailed by the company
Handle objections, complaints and queries from the customers and clients in a professional and polite manner ensuring the the company brand is upheld
Daily processing of internal and external client requests. Usage of all available tools to ensure thorough research before updating the Medpages platforms.
Identify ways of improving the database and communicate this to the leadership team
Provide regular feedback to the leadership team on difficulties and challenges when obtaining contact information from practitioners
Undertake administrative duties as & when required by the business
Work well in a team, assisting colleagues where possible to ensure a positive office environment.
Achieve the set daily and monthly targets
Recognize that each contact with a practitioner and/or member is an opportunity to enhance and grow the company brand. Therefore assist with queries for transferring calls to other Departments.
Daily self-management of tasks ensuring due dates are met and tasks are effectively prioritized.
Requirements (Skills and Experience) Ability to speak and understand Portuguese or French (MUST) Ability to speak and understand English Ability to work well in a diverse team environment
Active listening and problem solving skills
Attention to detail
Communication skills
Customer service skills
Interpersonal skills
Organizational skills
Time management skills
Good typing skills
Ability to speak on the telephone
Good English writing skills
Computer skills – Google Docs, Gmail, Google Sheets, Microsoft (Word, Excel)
Customer experience and data capturing experience essential
Minimum 1 year working experience in call center or similar roles Healthcare experience would be an advantage
Post matric qualifications would be beneficial
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
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