Who are we? Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratise financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture is that of agility and constant deployment, we believe in learning fast, learning cheap and learning forward. Our aim is to provide a work environment where knowledge workers can accelerate the development of their ideas and bring innovation to market, at the same time provide compelling career and development proposition that will enable them to realise their dreams. Position Overview We need a Client and Data Insights Specialist with a hybrid skillset across financial services and client data systems to develop and perform data analytics and behavioral science insights for Sanlam Rewards. The Client and Data Insights Specialist will harness actuarial, data science, valuations and software skills to grow the business intelligence function for Sanlam L&R across the Sanlam Group. This will enable Sanlam Strategic Projects & Partnerships to optimize its investment in Loyalty & Rewards. The individual appointed to this position is expected to: Grow the Business Intelligence function for Sanlam L&R to ensure evidence-based decision-making for the group-wide Wealth Bonus ecosystem as well as the Sanlam Reality self-paying membership options. Work closely with the ITOps team as well as the Product & Marketing teams to produce and enhance internal management reports that track engagement and marketing metrics for the business. Assist in the development and execution of key functions within the Product Team to support Sanlam L&R with analytical insights and management feedback. Qualification and Experience Degree in Actuarial Science, Data Science or Computer Science and at least 3-4 years of experience in an analytical field A demonstrated history of applying analytical thinking in a business environment. Experience in life insurance. Experience querying databases and using statistical computer languages when managing data: (eg. R, Python, SQL, etc.) Experience visualizing/presenting data for stakeholder use. What will you do? Automate Quarterly Engagement reports for key stakeholders and automate where possible: Wealth Bonus Sanlam Risk & Savings Sanlam Emerging markets Sanlam Corporate Complete reports on communication metrics and automate these where possible: Welcome communication open & click rates for each membership option Newsletter open & click rates SVSMS open & click rates Create dashboards and perform trend analyses with insights if possible Sales reports Perform regular data analysis to manage and grow engagement with the various rewards products & services Build client and data insights models that will track historical and predict future client behaviour. What will make you successful in this role? Love for analytics & analytical tools: Enjoys applying technical and analytical knowledge to visualise business outcomes Organized and self-starter: Mature professional with high standards for quality and quantity of delivering impactful business results People skills: Enjoys working with other technical experts and actuaries. Open and honest communication and pro-active approach. Problem solver: Enjoys challenges and applies pragmatic thinking towards collaborating on solving complex business problems. Fast technical learner: Has a good approach towards learning and understanding new technologies and its business application. Knowledge and Skills IT Data Analysis Data Mining Advanced analytics to address business requirements New technologies and methodologies Predictive Analytics Personal Attributes Interpersonal savvy - Contributing independently Decision quality - Contributing independently Optimises work processes - Contributing independently Plans and aligns - Contributing independently Build a successful career with us We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development. Core Competencies Being resilient - Contributing independently Collaborates - Contributing independently Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Turnaround time The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Our commitment to transformation The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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