Data Consultant - Hybrid

A business providing SAAS to the Hospitality sector with a footprint in over 20 countries is looking for a Data Consultant to provide consultative support to clients. The successful candidate will collaborate with internal departments to ensure that their rates are seamlessly and accurately implemented and updated.
DUTIES & RESPONSIBILITIES, NOT LIMITED TO:
Admin

Ensure minimal email backlog in personal inbox
Ensure Data Team inbox is up to date
Ensure Data Projects Schedule is up to date and being followed (Team workflow SOP)
Closure of completed tickets with sufficient closure summaries
Correct and accurate time logging for billable and non-billable time
Preparation of quotes to customers for large data projects
Prep/update of monthly data team stats and report back on where time could have been utilised more effectively/how much time was lost to non-billable work or corrections

Data

Troubleshooting of data project queries and assisting with finding solutions / advising customer of next steps to resolve the query
Rates matrix setups based on rate sheets and consultation with customer
Set-ups of specials and other data projects
Handovers of prepared matrixes to data setup consultants
Project management and roll out of data team reach outs/client notifications due to changes in their area affecting rates (Example: Botswana tax changes)
Regular updates to customers on the progress of their set-up
Assist with data imports as and when required
Provide back up to the Data Project Manager

REQUIREMENTS

Excellent administration skills
Good problem-solving skills
Excellent written and verbal communication skills is essential
High attention to detail

Job Type: Full-time
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