Data Centrix | Service Delivery Manager

Purpose of Role: Establishing and maintaining a constructive relationship between the service provider and the customer based on understanding the customer and their business driversIdentifying changes to the customer environment and technology trends that could potentially impact the type, level or utilization of services providedEstablishing and articulating business requirements for new services or changes to existing servicesMediating in cases where there are conflicting requirements for services from different business unitsEnsuring that the current and future service level requirements (service warranty) of customers are identified, understood