OBJECTIVES
Main function of the Job
Manage a team of technicians to ensure smooth operation of the facility.
Responsible for management and distribution of maintenance tasks and managing client upgrades such as cable replacements, component and accessory swap out and customs upgrades.
Ensure that records, drawings/schematics and working methods for the facility are maintained and updated following any changes or upgrades.
Manage planned and corrective maintenance events ensuring adherence to OHS act requirements and in accordance to predefined standards and schedules.
Share knowledge and industry best practices by building close working relationships with technical teams and supervisors across all regions.
Ongoing training and evaluation of technical teams on Data Centre best practices and standards.
Work closely with Data Centre Manager to resolve escalated support cases and provide relevant technical feedback including completion of incident reports.
Ensuring comprehensive Root Cause Analysis are completed for all incidents and outages.
Monitoring of alerting on all Data Centre equipment, technical team response and feedback to business.
Quick responses to all alerting and critical situations.
3rd party vendor management.
Manage working methods to ensure all SLA's, OLA's and MSA's are achieved.
Implement corrective actions promptly to mitigate the negative effects of system outages.
Maintain compliance in accordance with all relative policies and procedures.
Maintain compliance in accordance with all relevant certified ISO standards.
Support the HR department in achieving the organization developmental plan deliverables within agreed timelines.
Meet agreed inter-departmental OLA (Operational Level Agreement).
HS&E monitoring and corrective action to meet statutory compliance, SLAs and good business practice.
Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/ RFS (Ready for Service).
Critical System Management
Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime.
Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA's and SLA's are achieved.
Conduct working methods to maintain agreed PUE levels.
Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines.
Data Centre Ethics
Ensure compliance is maintained incorporating industry best practices.
Ensure data centre facilities standards are enforced and maintained.
Ensure data centre cleaning standards are enforced and maintained.
Ensure compliance with HS&E standards are enforced and maintained.
Skill Requirements
Excellent technical abilities.
Effective communication skills, active listener – ability to understand requirements.
Proactive problem solver, perform rapid and accurate assessments.
Ability to work independently, as well as being a positive team player.
Self-motivated.
Conducts self professionally, exhibits elevated levels of tolerance and patience.
Responsible for continued learning and self-development.
Quick response to all situations.
Trouble shoot systems and components to identify root causes of failures.
Advance Microsoft Office skills.
Qualifications and Experience
Electrical qualification preferable.
Minimum 5 years relevant data center experience.
Extensive knowledge on Data Centre environments and critical infrastructure systems.
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