OBJECTIVES MAIN FUNCTIONS OF THE JOB
Full installation & Decommissioning of communication cables in line with customer requirements (CAT5e, CAT6 and Fibre). This will include; installing, testing and labelling new cables, uploading test results and documenting cable routes within stipulated SLA turn around times
Testing and troubleshooting cabling issues which will include CAT6, Singlemode & Multimode fibre cabling with appropriate testing instruments, i.e. OTDR, Power Meter, Light Source, Copper & Coax testers, etc
Basic network understanding and troubleshooting methods, Loopback testing on copper, fibre, SFP's, etc
Power Distribution Unit (In Rack PDU) configuration, physical installation, firmware updates and fault finding.
Executing Remote Hands requests on behalf of clients, where the requirement will be to reboot servers, patching, labelling, auditing and Tape / Media swaps
Knowledge with working in the Wireless and PTP space. This will include the use of doing media conversion from fibre to copper and vice versa.
Comply to working methods ensuring all SLA and MSA's are achieved
Maintaining good working methods to ensure uptime of 99.99% of data cabling infrastructure
Run all scheduled jobs as instructed by the Infrastructure Supervisor / Data Centre Manager
Conduct administrative tasks to ensure efficient and organized data centre systems
Ensure work operations are carried out in an efficient and timely manner.
Where necessary liaise with other support staff to ensure uptime maximization and delivery of high-quality services.
Compliance
Maintain compliance in accordance to all relative policies and procedures
Meet agreed inter-departmental OLA (Operational Level Agreement)
H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice
Critical System Management
Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA's and SLA's are achieved
Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines
SKILLS REQUIREMENT
Good technical abilities
Effective communication skills, active listener – ability to understand requirements
Proactive problem solver, perform rapid and accurate assessments
Ability to work independently, as well as being a positive team player
Self-motivated
Conducts self professionally, exhibits elevated levels of tolerance and patience
Responsible for continued learning and self-development
Quick response to potentially critical situations
Trouble shoot systems and components to identify root causes of failures
Implement corrective actions promptly to mitigate the negative effects of system changes
Good Microsoft Office skills
QUALIFICATIONS AND EXPERIENCE
Minimum 3 years relevant cabling experience required
5 years preferable
Good knowledge on Data Centre Environments preferable
Networking experience advantageous
Cabling and or Product certification required
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