Role Overview:
The Data & BI AMS Lead will be responsible for overseeing the management and support of data and business intelligence (BI) platforms within a managed services environment. This role involves managing end-to-end service delivery, leading support teams, ensuring SLAs are met, and driving continuous improvement initiatives. The ideal candidate will have a strong technical background in data and BI technologies, combined with proven leadership and client management skills to support a large-scale AMS (Application Management Services) program.
Key Responsibilities:
1. AMS Service Delivery Management:
Oversee the day-to-day operations of the Data & BI AMS team, ensuring the effective delivery of services in alignment with defined SLAs and client expectations.
Manage the end-to-end incident, problem, and change management processes, ensuring timely resolution and communication.
Act as the primary point of contact for clients and stakeholders, managing escalations and ensuring customer satisfaction.
2. Team Leadership and Development:
Lead and mentor a team of BI developers, data engineers, analysts, and support staff, providing guidance and support to achieve project and service delivery goals.
Foster a collaborative team environment, encouraging knowledge sharing, skill development, and continuous learning.
3. Technical Oversight and Best Practices:
Provide technical oversight and guidance in data architecture, ETL processes, data integration, data warehousing, and business intelligence reporting.
Ensure adherence to best practices in data management, BI development, and IT service management (ITIL).
4. Service Improvement & Optimization:
Identify opportunities to optimize service delivery, improve operational efficiency, and enhance the value provided to the client.
Drive continuous improvement initiatives, leveraging automation, process re-engineering, and innovation in data and analytics services.
5. Stakeholder Engagement & Communication:
Build strong relationships with client stakeholders, understanding their business needs, and ensuring alignment with service delivery.
Communicate service performance, improvements, and strategic initiatives to senior leadership and clients.
6. Financial & Contract Management:
Support financial management, including tracking budgets, forecasting, and managing service-related costs.
Collaborate with sales and account management teams on renewals, extensions, and identifying new opportunities for value-added services.
Qualifications:
Educational Background:
Bachelor's degree in Computer Science, Information Technology, Data Science, or related field.
Professional Experience:
Minimum of 8-10 years of experience in data and BI technology management, with at least 3-5 years in an AMS or support services environment.
Proven experience managing service delivery for data and BI solutions, such as data warehouses, ETL pipelines, BI platforms.
Demonstrated expertise in IT service management frameworks (ITIL) and agile methodologies.
Technical Skills:
Proficiency in data platforms, SQL, cloud-based data services (Azure Preferred), and BI tools (MS PBI Preferred).
Strong understanding of data warehousing concepts, ETL processes, data integration, and data governance.
Soft Skills:
Strong leadership and people management skills, with the ability to inspire and lead diverse teams.
Excellent problem-solving abilities, with a proactive approach to addressing challenges.
Effective communication and interpersonal skills, with the ability to manage client relationships and expectations.
Key Competencies:
Strategic thinking and ability to align service delivery with business objectives.
Strong client and stakeholder management capabilities.
Analytical mindset with a focus on data-driven decision-making.
Adaptability and resilience in a fast-paced, complex service environment.
Career Growth Opportunities:
Opportunities to take on larger service portfolios or transition to leadership roles within the broader Data & Analytics or AMS domains.
Engagement in strategic initiatives and projects with the potential for regional or global leadership exposure.
#J-18808-Ljbffr