Data Analyst & Continuous Improvement - Customer Operations

Details of the offer

AnyVan makes moving anything anywhere easier, more affordable, and greener for everyone.
With over 8 million customers across the UK and Europe since our launch over a decade ago, we're proud to be known as the largest, fastest-growing tech company in the logistics industry.Like many popular marketplaces, we're asset-light – i.e., we don't own any vehicles or employ any drivers.
We work with our transport partners and use technology to disrupt the entire delivery and moving process to optimize the most efficient journeys.Sustainability is a core part of AnyVan's mission.
We're proud to say we've achieved carbon-neutral status on all our transport moves.This is a hands-on role working in a small team and supporting the Head of.
You'll need to be a self-starter who can use their initiative to get things done.
This role demands curiosity, a passion for self-learning, analytical thinking, and excellent communication skills.It's an ideal role for a strong problem solver who loves working with data to identify issues.
You'll be pragmatic and able to come up with workable solutions using that data to drive business performance and address key operational challenges.What you'll be doing:Data Analysis & Insights:Analyze data (from tools like Snowflake, Tableau, etc.)
to find trends, patterns, and areas for improvement.Create reports, dashboards, and performance metrics to help guide decision-making.Track key performance indicators (KPIs) to measure the impact of changes.Use advanced analytics to evaluate sales roles, workloads, and strategies, improving team efficiency.Process Optimization:Design and improve workflows for sales, customer services, and operations to increase efficiency and productivity.Redesign commercial frameworks to boost team productivity, visibility, and engagement while cutting costs.Identify inefficiencies and opportunities to enhance processes and systems.Work with stakeholders to develop solutions that align with company goals.Project Management and Collaboration:Collaborate with cross-functional teams to create actionable strategies based on business needs.Delivery of projects on time and to budget that contribute to the company's growth and sustainability.Utilizing Technology:Manage internal requests and the technology stack for Customer Success, Sales, and Marketing (Twilio, etc.
).Optimize systems and workflows to improve effectiveness and streamline operations.What you'll need to succeed:A degree in Mathematics, Statistics, Data Science, Engineering, Computer Science, Economics, or a related field.Solid experience in data analysis, coding (e.g., SQL, Python, R, etc.
), and reporting tools such as Excel, Snowflake, Tableau, or Power BI.Proven record working with customer operations and sales teams to provide pragmatic solutions using data to drive results.Strong project management skills.Strong interpersonal and communication skills, enabling effective coordination across multiple functions and stakeholder groups.Ability to action with a proven track record of delivering results and getting things done at high tempo.The ability to commute to our offices in the Central Business District in Cape Town at least 3 days a week.Strong alignment with our company values.Perks of the job:A salary that reflects your value (above market rate).Performance-Based Incentives: Enjoy a strong commission structure tied to your success.Take a Break: 20 days of holiday plus public holidays and Christmas Eve on us.Keeping you healthy: ZAR 1,000 per month towards medical aid with Momentum or Discovery.Prepare for the future: Pension Fund with 5% employee and 5% employer contributions.Travel: We've got your evening commute covered, car park space if you drive, and showers and towels if you cycle.Keeping you refreshed: Enjoy an in-house barista and free fruit every day.Social Scene: Thursday and Friday drinks, and regular social activities.Celebrating Success: 1/4 performance awards with prizes and an annual performance awards - last year's winners enjoyed a 4-day all expenses paid trip to the French Alps!Skills Booster: Opportunity to join a disruptive Technology Leader and be part of a fast-growing, innovative company reshaping the industry.DE&IIn our pursuit of fostering an inclusive and diverse workplace, we invite individuals from all backgrounds to join us in our mission.
Together, let's create a culture where every voice is heard, every perspective is valued, and every person is empowered to thrive.Please note if we are able to support visa sponsorship it will be highlighted in the requirements section of the job advert.Working PatternsWe are extremely proud of our culture and believe in the many benefits that being in the office provides - all our roles require regular time in our office in the central business district in Cape Town.We do not offer fully remote roles but we support hybrid working wherever possible (3 days in office, 2 days from home).
However, to meet the needs of our customers and business operations, many of our Operational and Commercial roles are fully office-based.Our Values:Have fun, get it done*Work hard, play harder.
*Satisfaction in results.
*Do the right thing.Progress Over Perfection*Innovate and disrupt.
*Curious and adaptable.
*Work quick, learn quicker.One Team Thinking Big*Collaborate and communicate.
*Celebrate wins.
*Embrace challenges.
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Nominal Salary: To be agreed

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