Job title : Dalrrd Junior ICT Technician (Three (3) Years Fixed Term Contract) (Roodeplaat)
Job Location : Gauteng, Cape Town
Deadline : January 06, 2025
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Description Installation and maintenance of ICT hardware, software and network equipment. Installing, upgrading and providing user support on software. Setting, Maintaining and monitoring security of the network and applications. Consult with Senior Systems Administrator/ICT Service Delivery Manager or CO Engineers where required to ensure information systems operate effectively. Performing backups in line with DRP, BCP and Backup and Restoration policies. Provide 2nd and 3rd line support to End Users as per ITSM call log system. Managing relationships with End Users and Management in absence of a Senior Systems Administrator. Ensuring effective delivery of ICT Strategy initiatives and projects. Maintain hardware and software asset register as well as the hardware leasing register and ensuring effective lifecycle planning processes. Taking part in management through reporting to the internal Institute ICT Committee and report monthly to the ICT Service Delivery Manager in absence of a Senior Systems Administrator. Manage the telephone system environment, including creation deletion and changing of telephone extensions and the creation and deletion of PIN codes for external dialling. Distribution of detailed telephone reports from Telephone Management System. Manage the printing environment, including the creation and deletion of printing codes/user accounts. Assist SCM through consultation with the acquisition of ICT related Services and equipment requested by the institute. Manage and/or assist with corporate projects such as hardware refresh (Desktop/Laptop/Servers) or new service deployment, or current system expansions.
Requirements National Diploma in IT or related profession. A minimum of 2-3 years of experience in an ICT Support function. Microsoft certification will be an advantage. ITIL certification will be an advantage. Excellent interpersonal skills. Communication and planning skills.
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