ENVIRONMENT: JOIN the team of a growing Retail Group seeking its next Cybersecurity Operations Manager to help in its mission to build and develop a high-performing Cybersecurity function in support of a complex business undergoing digital transformation. The objective is to continue building and enhancing the function with a strong focus on people development while leveraging modern technology solutions and specialist third parties to continually improve security posture. This is a leadership role which requires demonstrable experience in strategy and delivery of Cybersecurity operations. Experience in modern SecOps environments is required along with 12 years relevant work experience in the Cyber & Information Security discipline including 6 years in a leadership role with practical experience with the MITRE ATT&CK framework and working knowledge of PCI-DSS. DUTIES: People - Enhance cyber intellectual capital: Leadership and management of the Cybersecurity team covering talent development and performance management. Build culture and teaming: Management of internal partnerships for execution, including context setting, skills transfer, and up-skilling. Management of key external security partner and service relationships. Process – Work with the CISO and other key stakeholders to define and drive a threat-informed and risk-based Cybersecurity strategy. Take responsibility for security operations covering offence and defence, incident response, and threat intelligence. Contribute to the ongoing improvement of Cybersecurity operations, processes and ways of working. Translate strategic security requirements into practical solutions and drive implementation. Contribute to the ongoing maintenance and enhancement of Cyber and Information Security Policies, Standards, Procedures and Guidelines. Remain aware of global security industry trends and influence the strategy accordingly. Manage forecasts and budgets. Customer – Understand Cyber, IT and Business strategies and contribute to the creation and delivery of annual Cybersecurity roadmap and execution. Plan and prioritize projects and workload to deliver to the roadmap. Provide updates, context and feedback to relevant stakeholders. REQUIREMENTS: 12 Years relevant experience in the Cyber and Information Security discipline. 6 Years experience in people leadership. Practical experience with the MITRE ATT&CK framework. Working knowledge of PCI-DSS. Demonstrable experience in leading a specialised team within a large environment. Experience with security frameworks, practices, technologies, and processes. Resiliency, determination, and pragmatism. May be required to assist outside of working hours. Advantageous – Post-graduate Degree and industry Certifications. 3-Year IT qualification. Previous hands-on technical security experience. ATTRIBUTES: Technical Acumen – Makes sound technical decisions based on understanding of what is commercially achievable within technological constraints. Evaluates the applicability of solutions with the ability to challenge and qualify its suitability for the business. Leverages research on technology-related concepts, trends and best practices to provide guidance on IT roadmap. Sets technical policies and procedures to support IT stability and success aligned to evolving technologies and methodologies. Business & Commercial Acumen - Responsive to external influences (positive or negative) on the organisation. Understands what is commercially achievable and makes sound business decisions. Supports the development of business acumen of team through knowledge sharing and upskilling. Maintains advanced knowledge of business operations and organisational metrics and trends. Analytical Thinking – Effectively applies substantial in-depth analysis in order to determine and meet requirements. Quickly identifies key issues, stakeholders and viewpoints in a complex situation or problem. Finds ways to condense large amounts of information into a useful form. Anticipates the consequences of situations and proactively works to overcome potential obstacles. Asks perceptive, probing questions to get to the heart of the matter. Results Orientation – Plans and ensures implementation of activities/projects identified in business strategy. Maintains a keen awareness of the interrelationships among various components of large-scale activities/projects. Allocates time and resources as required when faced with multiple demands and competing priorities. Considers the financial implications before finalising activity/project plans. Actively monitors resource allocation and utilisation and makes adjustments as necessary. Collaboration – Seeks and influences new relationships outside own unit and identifies new collaborative partnerships that better position programmes and services. Shares information with colleagues and partners about industry trends and business opportunities. Coaches' others on how to develop proposals and work plans for effective partnership arrangements. Establishes connections that help facilitate the accomplishment of broader organisational objectives. Communication – Actively listens, interprets and presents messages in different ways to enhance understanding. Appropriately adapts the message, style, and tone of communication to accommodate a variety of audiences. Reviews presentations to ensure effective use of tools and techniques and provides recommendations. Prepares a wide variety of complex reports and documents using diverse sources. Confidently addresses groups of people, adapting style as appropriate for different audiences. Adaptability – Anticipates change by keeping up to date on current research and trends affecting one's own field. Reviews, evaluates and disseminates information regarding key methodologies, best practices and tools to support a future landscape. Continually searches for ways to adapt and improve through change. Consciously models appropriate adaptions and encourages it in others. Devises action plans for adapting to change. Systematically analyses and shares the learning/ knowledge gained from change. Redirects own or own team's efforts in response to changed circumstances to ensure effective problem solving.
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