People: Train, motivate, challenge and mentor other employees Conduct annual reviews for employee retention program against company and job expectations Create personal development plan with each employee. Set up, plan training and follow-up Identify, develop and mentor your No. 2 Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans Ensure new hires go through the new hire development map within the first 6 months Conduct regular interviews with potential new personnel Review department goals and business plan periodically with staff to ensure buy-in and accountability Operations: Ensure no duty/VAT unbilled Ensure all classification instructions for all shipments for all customers Ensure all Customs and OGA permits are valid and updated accordingly. Monitor Customs Stop /Refunds /Duty Drawbacks Reports are in place Monitor duty deferment usage and levels Ensure all documentation present for archiving purposes Meet with local customs to discuss performance, delays, red-channels, customs developments and plans (to adapt country per country) Customer Make 5 calls per week Retention/Sales Ensure all new business is transitioned correctly Report all calls - sales and retention activities in CRM Issuance of customs proposal Finance: Follow up the customs guarantee for various operations Follow up refunds with customs authorities Follow AR report review, delegate, chase Ensure every account has a credit limit and check for credit extension when needed Department P&L review, identify, plan Compliance: Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees. Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations. Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings. Culture: Proactively promote the companys 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Systems: Promote productivity tools (e.g. using edoc and edoc treeview, customs database, process management, customs system) Be open to implementing new system changes and enhancements with your team. Audit of files in accordance to AEO Management of customs system Send client report requests through the available database (expo request, expo reporting) Set the tone of this environment within your team. Audit of files in accordance to AEO Management of customs system Send client report requests through the available database (expo request, expo reporting) Expeditors company policies and procedures knowledge A good understanding of Expeditors products, services and systems Strong market and competition knowledge Good knowledge of customs brokerage process and system essential Good knowledge of customs legislation, especially with regards to classification, valuation and origin Understanding of ocean, transcon and air documentation process Knowledge of air, road and ocean transport Good knowledge of incoterms Hazardous Materials certification (preferred) Well rounded knowledge of the customs tariff and customs system Working knowledge and experience of the customs regulations Skills: Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. Good Microsoft Office skills (Excel, Word etc.). Pro-active, strong organizational skills. Fluent in English Proven negotiation skills The ability to troubleshoot and solve problems quickly and effectively The ability to maintain a privileged relationships with the customs authorities Behaviours: Emotional resilience Self-reflecting and open to feedback Initiative and ability to work in autonomy Role model of integrity and pride for all employees Proven leadership attitude and background
