Customer Technical Support

Qualifications:- Matric Certificate & Tertiary qualification in Sales / Marketing / Packaging / Supply Chain / Mechanical orIndustrial Engineering is essential.Job Requirements:- 5 years technical experience in a FMCG or packaging environment is required.- Experience in Corrugated manufacturing will be advantage- Must be results-orientated.- Competitive by nature.- Customer focussed.- Able to perform under pressure.- Have good organisational ability.- Must be computer literateYour key responsibilities will be:- Manage the Customer Complaint Handling (NCR) system including registering, issuing, investigation, visits,corrective/preventative actions, reports and feedback to customers, and daily and weekly reporting.- Customer Technical Support, including Technical visits, Customer production line liaison, Technical MarketWatch (product value chain) and Product optimization- Customer Trials Manage trials on-site, consolidate information between sales and production, ensure thetrial runs as efficiently and effectively, liaise with customers, and sign-off new jobs.- Benchmarking understand what competitors are doing in the market and how we compare- Product optimisation and development.- Paper optimisation assist with projects to rationalise, optimise and improve paper costs- Ensure that you operate within the "Safety rules to live by" at all times.- To comply with all the quality, safety, environmental, and legal procedures within the parameters of thecompanys management systems.- To adhere to all legal and lawful instructions from your immediate superiors.