Customer Support Trainee Engineer

Our Customer Support Trainee Engineer will address customer issues and resolve them in a timely and efficient manner by interacting with customers on a variety of channels such as phone, email, and social media, and ensuring that all valid customer concerns are being dealt with immediately.
The following minimum requirements are a prerequisite for applying for this vacancy:
Degree or Diploma in IT, Software Engineering, Computer Science, Engineering or a related field Up to 1 year experience in a similar role is preferable, but graduates to be considered Fully equipped home office Job Specification The successful candidates will be responsible for the following accountabilities:
Expected to excel in linux and database administration during the period of training Learn and follow ITIL processes Perform system and application health checks under supervision Able to troubleshoot issues under guidance Occasionally work closely with Project Manager and Support Manager, to coordinate product rollout activities on customer networks Periodic standby to shadow 24 hour emergency support calls Perform maintenance on customer sites during low traffic periods, i.e. around midnight Occasional assistance with product testing Skills and Capabilities The successful candidate will possess the following skills and capabilities:
A team player who communicates and works well with others Basic IP Network knowledge A GSM background will be considered a plus The ability to perform operating system installations and software installations Ability to read and understand XML and Bash Scripts Strong root cause analysis and problem solving skills Demonstrated documenting and reporting skills Ansible and Kubernetes skills would be advantageous #J-18808-Ljbffr