The Customer Support Representative will be responsible for ensuring that customer's queries and correspondence are resolved through all our channels of communication. The key focus of this role will be to give our customers the best shopping experience ever.
Qualifications:
Grade 12
2-3 years customer care experience within a call centre environment
Knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), ICASA regulations
Knowledge of online purchases
Excellent communication skills in English (Written & verbal)
Responsibilities:
Effectively respond to all requests and queries from customers
Ensure mrpmoney standards are adhered to when dealing with customer calls and correspondence
Ensure quality, friendly, consistent interaction when dealing with customers
Respond to and action all customer communication received through the various channels; web, email, fax and post within the allotted SLA's
Deal efficiently and accurately with all queries and complaints from customers or stores, ensuring they are timeously resolved
Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures
What's in it for you?
Achieve your targets and enjoy amazing commission and incentives
We offer extensive learning and development opportunities to help you advance your career
Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys
After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares
Vibrant work environment - join a dynamic and energetic team where every day is a new adventure
Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits
Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs
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