At ARTHUR FORD we believe in excellent customer service while creating business opportunities and selling amazing fragrances, health, face and personal care products.Are you a strong leader who loves making customers happy?ARTHUR FORD is looking for an experienced, self-motivated Customer Support Leader to join our team and start a new customer support division.Join us in providing superior experiences for our valued customers.#BeSuperior #BeBoss.DUTIES AND RESPONSIBILITIES · Ensuring a Superior Customer Experience through excellent sales service· Maintaining an outstanding telephonic experience with excellent communication to customers being a focus· Ascertain Customer needs and wants - with upselling and cross selling being a focus to create opportunities and promoting sales· Recommend items that match customer needs· Manage point-of-sale processes· Keep up to date with product information· Accurately describe product features and benefits· Follow company procedures and policies as laid out in Standard Operating Procedures· Oversee and monitor call centre employees, including call volume, quality and targets· Provide team training and feedback· Resolve any call centre queries, complaints or issues in a timeous and Superior manner· Drive and lead team to meet call centre targets, including being responsible for efficient call handling and overall team performance· Provide daily, weekly and monthly report back to team and managementDESIRED EXPERIENCE AND QUALIFICATION · Minimum Matric· Relevant tertiary qualifications will be advantageous· Minimum 3 years' working experience in a customer service call centre environment with management experience· Solid understanding of Customer Service Call Centre performance metrics, including reporting and feedback requirements· Proficiency in English and Zulu - spoken, written and reading· A good understanding of using call centre software and tools· Track record of overachieving sales quotas with a special focus on Customer Experience· Excellent communication and interpersonal skills· Excellent problem solving and decision making skills· The ability to work as part of a team, as well as the ability to work independentlyWe offer a competitive basic salary with an uncapped commission structure and excellent incentives. We will also provide uniform, monthly cell phone data & talk time and a product allowance.Should you wish to apply for this position, reply to this advert with your CV containing traceable references. Please note that by applying you are giving permission for your personal information to be processed and stored securely in compliance with POPIA. This may also include any reference, criminal or credit checks.Should you not have heard from us within two weeks, please consider your application unsuccessful.We reserve the right to not fill this post. An application itself will not guarantee an interview.Job Types: Full-time, TemporaryContract length: 3 monthsPay: R5000,00 - R15000,00 per monthApplication Question(s):What is your availability to start work / notice period?Where do you currently live (please list town and province)?Give an example of a time when you have been entrepreneurial or shown ownership?Have you ever been dismissed or disciplined for dishonesty in the workplace? If yes please list details.Please list references for work experience (include name of referee, company name, their position and contact details).Tell us how you would start by setting up and running a successful customer service call center?Education:High School (matric) (Required)Experience:meeting Sales Target: 3 years (Required)Call Centre: 3 years (Required)Call Centre Management: 3 years (Required)call center performance metrics: 3 years (Required)Call Centre Software and Tools: 3 years (Required)Language:English (Required)Zulu (Required)Expected Start Date: 2024/05/31#J-18808-Ljbffr
