We are obsessed with creating an exceptional experience for our customers. The Jonsson Workwear experience transcends traditional retail - we continually strive for brilliance. One of the ways we bring this vision to life is through our iconic Jonsson Workwear branches, each one offering the ultimate gateway into our world of workwear. No matter the job, industry or conditions our customers work in, we offer endless possibilities, equipping our customers with high-performance workwear that empowers them to perform at their peak.
Customer Support plays an essential role through providing a brilliant service to new and existing customers, by connecting them to our unique world of workwear and offering them complete solutions.
The main responsibilities of the role include:
Gaining a complete understanding of our entire product offering.
Understanding customer needs and connecting them to the right solutions.
Building and maintaining strong relationships with new and existing customers.
Engaging directly with customers around any queries and concerns as well as taking incoming customer calls.
Assisting customers by preparing quotations for current and future orders.
Ensuring all new orders are captured as efficiently as possible, managing the flow of orders, and liaising with the External Advisors as and when needed.
Ensuring all our products are always well stocked and merchandised to the highest standard.
Processing customer payments at Point of Sale and taking accountability for the cash desk when required.
Being available to work on weekends when required.
The experience we're looking for:
Experience in a similar role focused on looking after customers.
Well-spoken with an excellent telephone manner.
Fluent in spoken and written English.
Proficient in MS Office with advanced Excel (spreadsheets), Word, Outlook; preferably also Syspro.
The type of personality that will excel:
A "go-to" person on whom people can rely.
Outstanding with people, possessing great communication skills.
Someone who likes to get "stuck in", and who has a sense of urgency to deliver agreed results.
Passionate about excellence and attention to detail, follows up and follows through.
In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.
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