Customer Support Executive - Global (South African)Southeast AsiaCustomer Relations & ServiceWith over 2,100 employees of more than 100 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development.
Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience.Your role at Exness:You will need to take on a business-critical position that includes providing support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients.
You will support our clients through live chats, email, and phone calls.You will:Process client requests and resolve issues via live chat, phone call, and email through the CRM system while paying attention to accuracy and detail.Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.Update clients on their request statuses accordingly.Verify documents submitted by clients on an hourly basis.Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.Achieve quarterly KPI targets set by the customer support manager.Perform other ad hoc tasks assigned by the customer support manager.What makes you a great fit:Minimum of 1 year of experience in a customer service-related roleGood communication skills in English and is a local South AfricanStrong client-facing and communication skillsTroubleshooting and multitasking capabilitiesBachelor's degree or diploma in business administration or a related fieldSelf-motivated and highly reliable personalityWhat we offer along the way:Competitive and attractive compensationExtensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshopsHealth and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental careGenerous time off, including 21 days of annual leave and paid sick leaveAllowance for sports club memberships or other physical exercise activitiesHoliday flight tickets and accommodation coverage (within the yearly limit)Meal and transportation allowanceEducation allowance for your children's school and kindergarten feesOutstanding team-building experiences and corporate partiesYour journey after applying:First interview (up to 40 minutes)Written Capability Test (15 minutes)Verbal Capability Test (15 minutes)Final interview with your future team (1 hour)Sounds like you?
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