Customer Support Agent, Medical Devices | Cape Town

Details of the offer

Job DescriptionOur client, located in Epping Industria 2, is looking for an experienced Customer Support agent to join their busy team. Experience in a similar role within the medical devices industry would be preferred.This person will report to the Customer Support Manager.Area of ResponsibilityProcessing of orders received through Orderwise, Surgicom and orders within our Service Level Agreement of 24 hours;Liaising with customers telephonically and on email;Dealing with Sales Consultants regarding queries, requests, sales orders, kits etc.;Releasing back orders, should it be requested;Sending invoices of consignment orders received to the customer and the Sales Consultant;Replace consignment stock used to customer;Action movement of stock when collection / delivery was arranged;Allocating stock for orders;Preparing pro-forma invoices;General administrative duties including regular filing;Arranging collections and deliveries by completing the required template and sending it to Logistics to arrange;Following up on collections and delivery requests;Obtaining the necessary approval for credits to be passed;Credits and re-invoices to be done on the same day;Booking out kits if required;Assisting with after hours emergency call if required;Removing consignment items invoiced from QWIX;Investigating errors on QWIX transfers done by Sales Consultants;Checking stock availability for Sales Consultants;Applying transfers on QWIX;Generating quotes for Midsouth;Invoicing Government orders and invoice according to tender pricing;Generating ROE list and submitting ROE's monthly;Removing and invoicing items from WIP;C6 (CT warehouse) replenishment weekly.Skills and CompetenciesProficiency in MS Office, specifically Excel (advanced), MS Word, and Outlook is essential;Proficiency in Syspro;Excellent communication skills (verbal and written) especially in English;Excellent organizational skills;Good telephone skills;Accuracy is essential;Team player;Ability to work under pressure and meet deadlines;People skills;Professionalism;Energetic, focused, and committed to getting the job done to the best of their ability.QualificationsGrade 12 (Matric) is a minimum requirement;A tertiary qualification would be a definite advantage;Previous experience in Customer Support of at least 3 years is essential;Experience in a Medical Environment with consignment stock preferable;Strong communication skills.BenefitsTotal Cost to company R25,000 maximum depending on experience. Includes 50% medical aid and Provident fund contribution.
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