Was Accounting, Maths or Computer Literacy your favourite subjects in Matric? If you've ever solved a technical software issue, or precisely directed a lost friend to where you are then this Customer Support Advisor role is perfect for you!As a Customer Support Advisor on a technologically innovative campaign, you'll need to catch on quick and embrace IT software rather than being intimidated by it, but just being "tech savvy" won't fit the bill for this role.You'll need to be an efficient and empathetic people's person with the ability to hear what is not being said and be willing to go the extra mile to exceed customer's expectations. We want quick thinking, problem-solvers and solution finders with resilience and a can-do attitude.This technical support role is challenging and requires a team player with maturity and commitment. Our ideal candidate is able to keep cool and collected under pressure, does not need micro-managing and is able to take ownership or hold others accountable and give recognition where needed.If you're ready to take on the challenge then here's your chance to make it count!What we're offeringBase salary of R7768 plus campaign allowance of R500Medical coverSubsidised transportTeam building activities and upskilling opportunitiesFantastic employee assistance programme (EAP)Benefits: World-class working environment, access to financial well-being sessions, will writing sessions, stress management sessionsInteractive and inclusive company cultureWhat you'll be doingProviding an extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media) in a support-centre environmentIdentifying the root cause of the client's software or system issues and using system analysis and testing techniques to solve low to moderately complex application or system issuesAssisting customers in gaining the most value from their products and servicesIdentifying additional opportunities for product solutions to benefit the customer's business needsDocumenting each customer contact using our contact tracking systems in a clear, concise, and understandable formatStaying current on technical and business knowledge in all assigned applications, as well as support processes and proceduresWhat you'll needMatric Mathematics or AccountingMinimum 6 months technical trouble shooting experience in a call centre environment (Essential)Advanced computer literacy, typing skills and ability to navigate multiple screens (Essential)Minimum 6 months experience working in a financial services environment (Advantageous)Availability work shifts between 3pm and 2am (Monday - Friday)Clear criminal and credit recordHigh level of English proficiency (both verbal and written)Strong problem-solving, probing and time management skillsAbility to understand, analyse and navigate through learned technical systemsProven experience of delivering exceptional customer careAfter applying, you will be sent a link to complete a quick online chat. Take this opportunity to advance your career with our collaborative team of game-changers today.
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