You will need to login before you can apply for a job.Employer: NFU MutualLocation: Isle of Man, North West, Great BritainSalary: Up to £27,000 per annum + 10% bonus + benefitsClosing date: 14 Nov 2024Insurance role with full training + development + progression opportunitiesJoin a thriving team passionate about employee engagementCustomer Support AdviserMonday-Friday 9am-5pm. No weekends!About the RoleAs an NFU Mutual Customer Support Adviser you'll be the backbone of the team in our Isle of Man Agency where you'll deliver the best possible customer service to new and existing customers. This is a truly varied role where you'll have the opportunity to focus on your own continuous development.We're a team that puts our customers at the heart of everything we do. It's what we've built our reputation on and as a Customer Support Adviser you'll focus on bringing your personality to the role and establishing long term, effective relationships with new and existing customers. We're all about warm personalities, quality conversations and a customer-first attitude, so you'll be fully trained before promoting and selling NFU Mutual products and services that meet our customers' needs.As part of our thriving and vibrant team, you'll handle a wide range of customer queries within the agency. Your day-to-day tasks will include reviewing and amending policies, managing correspondence, processing renewals as well as providing quotations - all whilst building long-lasting customer relationships. We'll provide everything you need to develop your knowledge and skills to ensure you provide the best possible service to our customers when discussing NFU Mutual products and services professionally and compliantly.Always delivering a consistently good experience to customers, you'll meet the requirements and standards of NFU Mutual, the Training and Competence Scheme and our regulators.This role is subject to the requirements of the Insurance Distribution Directive. Role holders will be required to evidence ongoing relevant continuous professional development, along with re-screening to evidence that Good Repute standards are maintained. Further information can be found in the FCA Handbook.Please note that this role offering is subject to Isle of Man Government Work Permit regulations.About YouWhatever your background, you're enthusiastic, willing to learn and open to new ideas. You bring an approachable style to building relationships with customers and colleagues alike. You're patient and reassuring, and always willing to go at the customers' pace. You'll make our insurance customers feel comfortable, whether you're discussing a policy renewal, answering general queries, or looking at new insurance opportunities. To join our team, you will have:Experience working with a customer service environment (ideally within a telephone based role)Experience of working within a regulated environment would be desirable however not essential as we will provide you with all of the training you need to be successful within this roleProficient in the use of computers and common software applications ie Microsoft applicationsStrong customer focus skills with a flair for delivering excellent customer serviceAbility to demonstrate excellent attention to detail and accuracy skillsAt NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.Rewards & BenefitsWhen you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:Salary up to £27,000 per annum (depending on experience)Annual bonus (up to 10% of salary)Contributory pension scheme, up to 20%, including your 8% contribution25 days annual leave + bank holidays + buy/sell/save holiday trading schemeA Family Friendly policy that helps you balance your work and family responsibilitiesAccess to savings at High Street brands, travel and supermarkets£20 contribution to a monthly gym membership - subject to T&CsHealth and wellbeing plan - cashback for dentist, opticians, physio and moreAccess to voluntary benefits, including health assessments, private medical insurance and dental insuranceEmployee Volunteering - volunteer in the community for one day each yearUnlimited access to Refer a Friend £500 bonus schemeLife Assurance cover of 4 x salaryEmployee discounts of 15% on a range of NFU Mutual insurance policies.Working at NFU MutualWe're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being 'a great place to work' and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.Apply nowIsle of ManWe have over 300 local Agency offices across the UK who look after existing customers and attract new ones.
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