Job Title: Customer Success Specialist Location: Johannesburg, South Africa Salary: R15 000 - R25 000 per month Job Overview: We are seeking a Customer Success Specialist to join our dynamic team in the fintech industry. The ideal candidate will be responsible for ensuring customers have a seamless experience with our digital products and services, driving satisfaction, retention, and success. You will serve as the primary point of contact for customers, helping them maximize the value of our fintech solutions. Required Skills & Qualifications: Experience: 1+ years in a customer service, account management, or customer success role (experience in the fintech industry is a plus). Communication: Excellent verbal and written communication skills with a customer-focused attitude. Problem-Solving: Strong analytical and problem-solving skills to address customer concerns efficiently. Technical Aptitude: Ability to understand and explain fintech products and digital solutions to non-technical users. Relationship Building: Ability to foster strong relationships with customers and internal teams. Time Management: Highly organized with the ability to manage multiple customer accounts and prioritize tasks effectively. Adaptability: Comfortable working in a fast-paced, agile environment with evolving priorities. Do you speak English and Afrikaans fluently? Key Responsibilities: Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition from sales to active users of our fintech products. Customer Support: Act as the first point of contact for customer inquiries, resolving issues via email, chat, or phone, and escalating where necessary. Relationship Management: Build strong relationships with customers by understanding their business needs and providing tailored solutions. Product Training: Educate customers on how to use our products effectively, offering tips and troubleshooting common challenges. Customer Feedback: Gather feedback from customers and relay important insights to the product and development teams for continuous improvement. Account Management: Monitor customer accounts and ensure timely renewals, upsell opportunities, and satisfaction. Problem Solving: Collaborate with internal teams to ensure quick and effective resolution of any technical or product-related issues. Retention & Growth: Drive customer retention by identifying opportunities for additional product adoption, ensuring customers meet their goals using our solutions.
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