Renumeration: Market-related based on experience
Location: Johannesburg
Job level: Jnr
Type: Permanent
About BridgementBridgement is breaking down the barriers to access finance for small businesses in South Africa. Traditional loans from banks and other lenders have a slow application process, have strict criteria, require a lot of documentation, and inflexible terms. In contrast, we use cutting-edge technology and artificial intelligence to offer flexible finance online, with a 2-minute application, no documentation required, and a decision in a matter of hours. We're a well-funded fintech start-up, backed by Capricorn and the greater Yellowwoods group, best known for their investments in and ownership of Nandos, Hollard, Clientèle, Direct Axis, and Budget Group. Having won several awards recently, including Xero's App of the Year award, we are proud to be recognised by worldwide brands as a trusted and valued business.
As a Customer Success Specialist you will:Engage and build relationships with SME business ownersAct as the main point of contact in all matters relating to new and existing clientsAssist clients with completing our online application, obtain any missing information, and ensure completeness of applicationsFollow-up on and nurture leads from existing sales channelsDrive and close on new and repeat-businessUse our analytical and CRM systems to manage, track and communicate with customers via email, phone and live-chatRequirementsYou will need to:Be very comfortable using a computerBe well-spoken and fluent in EnglishBe dynamic, outgoing, high-energy and able to establish rapport with customersHave basic business acumen and be able to hold conversations with business owners and answer difficult questionsMultitask, manage time, and prioritise when dealing with significant volumes of calls, emails, and chats simultaneouslyBe independent, self-motivated and resourcefulIt will be useful to have although not absolutely required:A tertiary degreeExperience in related or similar sectors (for example: banking, finance, insurance, or other B2B sectors)Experience in a similar customer/sales support roleExperience using CRM platformsReady to Apply?If you think you're the right person, please fill out the form below and include your CV.
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