Customer Success Representative
Customer Success RepresentativeApply remote type No locations Johannesburg time type Full time posted on Posted 4 Days Ago time left to apply End Date: December 31, 2024 (27 days left to apply) job requisition id R0027656
Customer Success Representative Weir Motion Metrics Johannesburg, South Africa Hybrid Purpose of Role: As a Customer Success Representative at Weir Motion Metrics, you will be focused on ensuring customer satisfaction and retention, as well as uncovering business expansion opportunities inside key accounts. This will be accomplished by cultivating strong relationships with the customer base by consistently delivering and demonstrating value through Weir Motion Metrics' offerings. As part of this role, you will be engaged with delivering value to our customers around the world, which will include travelling occasionally to meet them in-person.
Key Responsibilities: Focus Area: Establish and nurture strong relationships with our customers to understand their needs and goals.Focus Area: Initial and ongoing customer education on product utilization, platform proficiency, data integration, and industry best practices.Focus Area: Create and actively manage success plans focused on actions, processes, resources, and touchpoints necessary to deliver quantifiable outcomes.Focus Area: Monitor, benchmark, and report on customer account health to relevant stakeholders on a regular basis.Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.Job Knowledge/Education and Qualifications: Post-secondary education in mining, business, engineering, technology, or equivalent.Experience in a customer-facing role, preferably in customer success, account management, or customer support.Experience in the mining industry.Fluency in English. Other African languages are beneficial.Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir's technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future.
Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.
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