Customer Success Representative

Job title : Customer Success Representative Job Location : Gauteng, Johannesburg Deadline : January 02, 2025 Quick Recommended Links Jobs by Location Job by industries Key Responsibilities:  Focus Area: Establish and nurture strong relationships with our customers to understand their needs and goals.
Focus Area: Initial and ongoing customer education on product utilization, platform proficiency, data integration, and industry best practices.
Focus Area: Create and actively manage success plans focused on actions, processes, resources, and touchpoints necessary to deliver quantifiable outcomes.
Focus Area: Monitor, benchmark, and report on customer account health to relevant stakeholders on a regular basis.
Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.
Job Knowledge/Education and Qualifications:  Post-secondary education in mining, business, engineering, technology, or equivalent.
Experience in a customer-facing role, preferably in customer success, account management, or customer support.
Experience in the mining industry.
Fluency in English.
Other African languages are beneficial.
Customer Service  jobs