About MooveMoove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.What You'll be DoingDriver Behaviour Monitoring (Safety Alerts, Geofence, Excess Mileage, Incidents)Enforcement (Immobilisation: Drivers Default and Non-compliance)Track Vehicles Daily StatusTrack vehicle maintenance and inspection needsReduction of claims and accidentsManaging relationships with key stakeholders.Ensuring compliance is achieved with our telematics unitsWhat You will need for this positionProblem-solving techniques (5WHY and TQM) are a mustA good first degree in a relevant fieldA minimum of 3 years' experience4 years experience in customer care/support roles for Fleet management and safety for risk.Experience in the asset-financing & logistics industries is an added advantage.Proficient in the use of Microsoft Suites (Excel).Ability to manage people.The candidate must possess an eye for detail.Key MetricsContact to drivers in case of critical alertsWeekly accident rateWeekly apprehension rateLoss of assetWeekly issues resolution rateDrivers compliance and enforcementWho You'll Be Working with:Directly reporting to our Customer Success Supervisor, and closely working with our Operations Team. This is a temporary role with a 2-month contract.About the teamOur team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.Moove is strongly committed to diversity within its community. The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
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