Customer Success Consultant

Reference:9239 NB Consultant: NineBroodrykJob Description:Customer account management; including:Customer relationship management.Communicating and engaging with customers as needed.Being an approachable and reliable point of contact and leading meetings with customers.Maintaining a positive, empathetic, and professional attitude toward customers at all times.Building sustainable relationships and trust through open and interactive communication.Project management, project reporting, and coordination of projects that may be cross cutting other functions in the team.Customer support; including:On-boarding of management teams, training presentations and demonstrations,Online support calls,Customer profile and system setup.Providing customers with system implementation advice.Preparing bespoke insights, guidance and recommendations for management teams.Responding to help desk support queries timeously.Providing support to the broader team as needed.Data collection support, related admin and sense-checking.Qualifications:A genuine passion for sustainability with an appropriate level of understanding and knowledge of sustainability issues and solutions in primary production and the food industry.BEng, BSc, BCom, or similarExperience in the agricultural industry would be beneficialAt least 1 year of work experienceAbility to work independently, to take initiative and ownershipAbility to work well in a teamAbility to take ownership and initiative is keyGood time management and prioritisation skillsGood communication and presentation skillsExcellent understanding of agriculture & food supply chainsAbility to build long-term customer relationshipsDrive to satisfy customersConscientiousActive listening skillsAdaptableProblem solving skillsAbility to work well under pressureComfortable in the use of IT platformsExcellent English and Afrikaans verbal and written skillsAn understanding of Spanish would be a bonusBased in Stellenbosch region or surroundsHave a valid SA Driver's licence and own transportHow to Apply:Email your comprehensive CV to******.If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.We reserve the right to only conduct interviews with candidates of choice.Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.
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