The Customer Success Consultant will play a critical role in ensuring that our clients achieve their desired outcomes while using our products and services. This role involves building strong relationships with customers, understanding their needs, and helping them maximise the value they get from our offerings.About Strategic DimensionsStrategic Dimensions is a premier technology advisory firm that specialises in delivering bespoke business solutions aligned with client organisational strategies across various geographical regions and industries. At the core of our services is the utilisation of state-of-the-art technology, enabling our team of highly skilled professionals to empower organisations in embracing the benefits of modern technology for driving innovation and maximising growth.Our vision at Strategic Dimensions is to act as a catalyst of change, inspiring sustainable innovation across the African landscape. We are dedicated to creating innovative solutions that add meaningful value to our customers and the world. Our approach combines the latest ideas and technologies, allowing us to develop impactful solutions that unlock lasting and sustainable progress.With a proven track record of aiding our customers in growth and success, we offer personalised solutions and expert guidance. Our services encompass a broad range including business advisory, digital transformation, and enterprise solutions. Each service is designed to help companies of all sizes navigate today's business challenges and opportunities, leverage the power of technology, and achieve their goals.At Strategic Dimensions, we are committed to:Providing precisely tailored business solutions across multiple industries and regions.Harnessing cutting-edge technology to drive innovation and growth.Being a catalyst for sustainable change and innovation in the African landscape.Creating value-driven, innovative solutions for our customers and the world.Helping our customers grow and succeed with our expert solutions and guidance.Key Responsibilities:Develop and maintain strong relationships with customers.Understand customer goals and align our services to meet these objectives.Conduct regular check-ins and account reviews to ensure customer satisfaction.Identify upsell and cross-sell opportunities within the customer base.Collaborate with the sales and product teams to improve customer experience.Provide feedback to the product team based on customer input.Handle customer queries and resolve issues in a timely manner.QualificationsBachelor's degree in Business, Marketing, Communications, or a related field.Proven experience in a customer success, account management, or client service role.Excellent communication and interpersonal skills.Strong problem-solving abilities and a customer-focused attitude.Ability to work independently and as part of a team.Familiarity with CRM software and account management practices.
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