Customer Success Consultant - Accounting Exp

Customer Success Consultant (POS24087) Somerset West R18 000 to R 23 000 Requirements • You're passionate about great customer experience, making complex things simple, all while improving our clients' lives in the process • 1+ years of experience in an account management, customer success or online training in the software industry • A track record in property management • Phenomenal interpersonal skills that allows you to easily build new relationships • Ability to work under pressure • Tech savvy Responsibilities: • Drive and own the new client onboarding journey • Develop and foster strong client relationships with ease to properly understand the clients' business needs and ensure optimal adoption of our software • Management of data migration from clients' previous solution • Online training sessions on our software • Regular client usage audits and consultation sessions to optimally use our solutions • Provide support on queries of existing clients, through providing advice, configuration and guidance where appropriate • Handle and resolve customer requests and complaints.
• Minimize customer churn by pro-active client consultations • Improve customer experience through product support in product design and product development.
• Provide guidance and support to clients to ensure that they have sufficient knowledge of the solution to make informed decisions Closing Date: 30 April 2024 To apply for this position: Send MS Word format CV to  ******  and use POS24087 in the subject line