Your missionRoleAs a Customer Success Associate, you will collaborate with the Customer Success & Retention Manager in ensuring our clients achieve success and maximise the value of our platform Hyro and our services.
Your role is vital in helping ensure our customers continuously benefit from our product, aiding in contract renewals, and supporting our company's growth.
This involves:Community Building:Help in building and maintaining The Storytelling Company Community by setting up and managing the LinkedIn community channel and organizing community events.Client onboarding:Support in client onboarding projects to ensure a short time to value.Customer Relationships:Assist in establishing and maintaining customer relationships through regular check-ins and online meetings.Support in the organization and execution of customer satisfaction surveys and NPS scoring.Support in understanding customer challenges and objectives.Depending on your experience, you could get ownership of account(s).Product Communication & Training:Aid in the communication of new features and releases to customers.Help organize and host dedicated sessions for Hyro room leads and users.Responsible for preparation and distribution of product updates and roadmap information.Assist in training and educating users on Hyro functionalities.Customer Success Operations:Help monitor and track customer usage and adoption metrics.Assist in gathering and analyzing customer feedback for business reviews and reports.Help communicate customer needs and feedback to internal teams.Sales & Renewals Support:Provide administrative support for license renewal processes.Assist in identifying opportunities for up-selling and cross-selling within existing accounts.Your profileWe are looking for a proactive profile that can express creativity in different ways.
Someone that gets stuff done, is not afraid of taking ownership and likes to interact with different teams to work with them.You have a passion for commercials, communication, events, relationship management and marketing (multi department interest);HBO or University – 2 to 4 years working experience;Willingness to travel on a regular basis to clients across the globe;Fast learner, proactive with a can-do attitude, team player;Excellent communication skills;Fluent in English is a must.
Fluent in Dutch is a plus;Great time management skills;Genuine interest in the tech industry and for innovation;Quick adoption to new toolings, such as Google, Excel, Social Media Channels (LinkedIn, Instagram), Intercom, Pulseway, Analytics (Heap, Kibana).Why us?A supportive and creative environment where your input is valued.Opportunities to work across diverse teams and grow professionally.A role that offers both ownership and collaboration in equal measure.A competitive salary, with annual performance-based bonuses.A solid pension plan and travel or public transport allowance.24 vacation days + 1 company holiday.Compensation for remote work and phone subscriptions.Fun company events, including a legendary yearly summer trip!About UsAt Purple we design, produce, and build attention-grabbing moments.
How do we do this?
We combine the power of storytelling and kick-ass visual content with technology that amazes your senses.
We're passionate about creative technical problem solving to ensure our clients' success in the growing experience economy, and we're on a mission to provide world-class experience centers and storytelling software to create engaging, captivating moments that anyone can use, anytime, anywhere.
We accomplish this through Hyro, our story building tool that brings presentations, meetings, trainings, product reveals, interactive signage to the audience in an enticing and interactive manner.
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