Oxford University Press Southern Africa
Oxford University Press advances knowledge and learning of all kinds, from a child reading their first words to a researcher expanding the frontiers of their field. Our work is constantly evolving, and the possibilities are endless. We strive to help more and more people around the world achieve their potential.
Oxford University Press is a department of the University of Oxford. It is our mission to further the University's objective of excellence in research, scholarship, and education by publishing worldwide.
Customer Services Representative
(Permanent position)
Oxford University Press is looking for a Customer Service Representative to deliver outstanding service to our customers by effectively addressing their inquiries and concerns, ensuring customer satisfaction through excellent communication and problem-solving skills, fostering a positive customer experience that enhances satisfaction and loyalty.
The Customer Services Representative will be reporting to the Customer Services Manager. This post is based in Goodwood.
Principal accountabilities
Delivery of excellent customer services
Resolve customer queries through various channels
Ensure sufficient product knowledge is obtained
Processing of various sales documents on SAP for example, orders, quotations, credit notes and debit notes
Attend to tender customers with set service standards
Processing of returns
Respond to all customer queries within 24 hours
Maintain productive relationships with internal and external stakeholders
Adhere to OUP ethical policies and standards are upheld
Minimum Requirements
National Senior Certificate or Diploma in related field
3 – 5 years' experience in customer services environment (mandatory)
Customer service experience in publishing environment (advantageous)
Computer literate in MS suite
Knowledge of the SAP system
Data entry skills
Attributes
Action and delivery oriented
Good business acumen for problem solving
Excellent time management skills and ability to prioritize a demanding workload
Positive attitude
Deadline-driven
Meticulous and strong attention to detail
Openness to change
Displays ethical behaviour
Supports teamwork and empowers others to achieve their objectives
Attention to detail
Professional attitude
Strong interpersonal skills
Excellent verbal and written communication skills
Oxford offers the following
Remuneration will be commensurate with experience
Pension and medical aid benefits
Statutory leave
Training opportunities
Engaging work in a rewarding and ethical environment.
Oxford University Press, an equal opportunity employer, seeks a talented individual to fill this post in its Customer Services Department based in the Goodwood, Cape Town. Oxford University Press will consider all applications in terms of its Employment Equity Plan, which acknowledges the need for transformation.
Closing date: 29 October 2024
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