Our Client is looking to employ a Customer Services Repairs Supervisor based in Vereeniging, Gauteng. Objective of the Job: Under the general direction of the Workshop Manager, responsible for performing various administrative sales related tasks on a day-to-day basis.
Position objective is to take ownership in the running of the day-to-day Repairs and Calibration related administrative operations, ensuring that relevant documents are completed in a satisfactory way, and that they comply with work instructions.
Qualifications and Experience: Grade 12Dyna Supervisory CertificateBusiness Administration Diploma / CertificateDGR Cat 6 CertificateKey Responsibilities: Oversee and ensure the following processes are followed:Generating Job Cards (Local / Export / Distributors)Generating Quotations (Local / Export / Distributors)Generating Sales Orders (Local / Export / Distributors)Generating Costing Sheets (Local / Export / Distributors)Calculating Freight Costs (Local / Export / Distributors)Offer professional service and update clients on existing orders.Liaise with suppliers to ensure smooth processes.Generate and review Customer Service Reports.Conduct follow-ups with customers to ensure satisfaction and address concerns.Handle accounts queries, including income in advance for Export & Local clients.Follow-up on Purchase Orders via e-mail, WhatsApp, Teams, Skype, and phone calls.Provide detailed feedback and reports to customers.Report daily on quotation and order statuses to customers.Maintain and update OneDrive sheets and folders.Manage customer discounts and loyalty signed agreements.Handle weights, dimensions, and freight charges for shipments.Maintain and update Work Instructions for internal processes.Oversee import clearance of transport containers.Analayse SAP history summaries and provide feedback to the manager.Focus on customer retention through effective communication and service.Assist with forecast and planning activities.Reporting:Provide detailed reports to customers.Report daily on the status of quotations and orders.Generate and manage open Job Card reports.Skills / Knowledge : Strong administration skillsSuperior telephone etiquetteStrong communication and people skillsExcellent time management skillsStrong computer literacyDetail-orientedProactivePressure resilientTeam playerMulti-task focusedCustomer-centric If you are not contacted within 10 working days, please consider your application unsuccessful.
