Duties & ResponsibilitiesEnsure that a complete unit tour is done daily and check that all is in order for your allocated airlines.Ensure that a complete food tasting/Chef's Table is done weekly on all major airline accounts for the different classes.Ensure that a complete processing of flight check is done on all production steps: dishwash / equipment storage and packing / bondstore / bar packing / plating / tray set up / supervisor's flight check / loading to the unit / aircraft loading / invoicing - once a week as a minimum on major airlines first.Ensure that during the daily unit tour you investigate any shortages on the complete supply chain (equipment / raw material / bar items) to report to Commercial / Production and Unit Manager, report to the General Manager if critical.Ensure that a complete invoicing audit is conducted on a flight per Airline from the flight check on the floor to the final invoice weekly.Ensure that the airline quality tracker is updated weekly.Ensure that a random equipment check is done regularly.Ensure that a spot check is done monthly on specs, ensure that the right version of specs is being used.Ensure that a menu change meeting is held by the 20th of the month for the next month's menu change.Ensure that you schedule and meet with the station manager of each airline monthly.Ensure that the customer detail/contact sheet is updated regularly.Ensure that a price check is done with every menu change.Ensure that you respond to customer complaints within 48 hours of receiving them, and within 24 hours if it is critical. Further ensure that it is communicated in a professional manner.Ensure that all specs are sent to the customer no later than 1 week after presentation.Update QMS on a weekly basis with weekly reporting.Coordination of Charter flight setup and communication to all internal stakeholders.Manage simultaneous projects under tight time frames for isolated invoicing.Desired Experience & QualificationQualificationsGrade 12B-Degree/Diploma in Customer Service ManagementQualifications in Marketing will be an advantageMust be fully competent in Microsoft OfficeDriver's Licence and own vehicle (Compulsory)Must be able to work weekends and Public Holidays when required.Experience & SkillsCommunicationManagementPlanning & OrganisationLeadershipKey Account ManagementAbility to attain targetsRetain and grow client baseAbility to gain new clientsTime ManagementPackage & RemunerationMarket Related CTCIndustry: FMCG & Supply Management, Food & Beverages
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