Customer Services

Minimum Requirements: Grade 12 Internal sales experience Experience with export documentation SAP experience Excellent telephone manner Duties and Responsibilities: Process customer purchase orders and quarterly price updates.
Request and control documentation for export customers.
Approve sales orders and quotations.
Create pro forma invoices.
Update batch reports and client price masters on SAP.
Process credit and debit memos.
Handle pickings and repacking.
Manage the entire export process, including documentation and communication.
Back up for Reception and Operations Manager.
Generate sales reports, pending reports, and other reports as required the rest of the team Conduct monthly stock takes.
Create new clients on SAP and convert prospective clients to SAP clients.
Assist Operations Manager with deliveries.
Support Production with blend sheets and labels on SAP.
Provide clients with COAs and other required documents.
Customer Support and Resolution: Resolve customer complaints and queries via phone and email.
Update client master data on SAP.
Order raw materials from suppliers and process GRNs.
Inform customers of delivery dates and delays.
Assist Operations Manager with deliveries.
PLEASE NOTE : Thank you for your interest in this position, we will review and be in touch if you are suitable.
Due to the amount of applications we receive for each position, we are unable to respond to each one individually.
Please accept your application as unsuccessful if you had no feedback within 7 days of applying .
Your CV will remain on our database and we will be in touch for other suitable positions.
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