Customer Services Consultant

Jonathan Ball Publishers (JBP), a leading South African publisher and agent for British and American books, is looking for a dynamic individual to take on the role of a Customer Service Consultant. The incumbent will be based in Denver, Johannesburg. Key Responsibilities for this position: Answering all incoming calls as per standard operating Handling enquiries via telephone, fax or e- Processing of telephonic Processing of Following up on orders, both domestic and Liaising with other Perform general administration Relieving the Switchboard when Ensure required service level targets as stipulated in KPA are met or Requirements/Experience: Grade 12 A minimum of two to three years experience in a customer services Excellent communication skills, both written and Good listening The ability to foster good relations with Strong interpersonal, organisational and administrative Computer literacy is an essential Previous experience in Book master would also be Previous experience in the Publishing industry would be advantageous Team Player Efficient and deadline Must be able to work under CLOSING DATE FOR APPLICATIONS: 18 October 2024 Those who meet the requirements of the post and are interested in applying for this position may direct an application in the form of a comprehensive CV and covering letter to the following link: https://media24.simplify.hr/vacancy/0wzph6 Only short-listed candidates will be interviewed. Please note that if you have not heard from us within one month of your application, you should regard your application as unsuccessful. Given our employment equity guidelines, preference will be given to suitable candidates from the designated group