Job Description This individual plays a crucial role by ensuring customer satisfaction and contribute to the company's success by delivering excellent customer service.
We have a fast-paced, innovative, and entrepreneurial culture.
We have a track record of discovering opportunities and turning them into very rewarding business ventures.
Our business is vibrant, ever-changing and strategically focused.
MORE ABOUT THE ROLE Our client is a reputable well-known brand in the UK which requires your excellent Customer Service skills within an Omni-channel environment servicing their UK clientele.
Thorough and rewarding training is provided by our highly skilled Trainers, equipping those hungry for growth with bright opportunities to take their career into their own hands and make it happen.
Requirements Grade 12 or equivalent.
Tertiary qualification related to position (advantageous) Minimum 6 months experience in similar role Proficiency in English (Read, Write, Speak) Computer Literate Preferably reside in the Southern Suburbs Ability to prioritise and identify the severity of customer problems to support triaging Passionate about delivering consistently high customer experience An empathetic tone of voice and an ability to consistently apply guidelines to set a consistent tone in all customer communications, across a variety of contact channels Ability to explain complex or technical concepts using clear language that is tailored to the audience Experience sharing knowledge across a team to improve knowledge and performance of peers Confident working with new technologies and systems A track record of identifying improvements, proposing solutions and executing change Able to learn new concepts quickly, taking ownership of personal development and training Key Responsibilities include, but is not limited to: Act as a brand ambassador, solving our customers' problems and charming them at the same time.
Help to continue to develop the customer support offering through sharing knowledge, developing areas of specialisation, proposing improvements and delivering projects as required Constantly ensuring that you are aware of product changes or processes relating to service.
Ensuring company policies and processes are adhered to and followed.
Build effective relationships with the peers and Team Leader to enhance team performance.
Identify areas for improvement and own the execution of changes to improve the delivery of the Customer Support function.
Characteristics: Problem solver Vibrant and enthusiastic Willing to learn Team player Active listener Ability to work in a high-pressure environment Analytical thinker Intrinsically motivated and target-driven Live the company values Requirements Exceptional communication skills, both written and verbal Obsessed with dogs A lover of animals (required) Customer service experience advantages (not mandatory) Ready to get stuck in and work hard Reasonable numerical reasoning skills Kind, giving and thoughtful Obsessive organiser Eager to learn and improve Genuine, honest, innovative, and adaptable Creative, curious, and full of ideas Matric or equivalent Hospitality and concierge experience is highly advantageous.
Experience on live web chat, email and voice experience essential
