Location: Johannesburg Sappi South African HQ
Department: Supply Chain
We are hiring! We're on the lookout for an ambitious and energetic Customer Services Administrator to provide the first line of contact for business customers for booking of orders, stock enquiries, issuing of delivery instructions, and coordination of transporter arrivals.
As a Customer Services Administrator, you will be responsible for: Ensuring that bookings, confirmations, amendments, and cancellations of sales orders are actioned on SAP.Maintaining the order book regarding finalising balances and changing orders to different machine and warehouse locations.Liaising with the manufacturing planning department for allocations.Maintaining customer profiles using the Salesforce system.Coordinating the distribution and delivery of customer orders using the Track and Trace system.Reviewing customer credit limit availability before finalising distribution.Regularly communicating with customers regarding order status reports/stock availability and effectively dealing with customer complaints in a professional manner.Providing customers with a Certificate of Compliance (COC), invoices, and proof of deliveries (PODs) as and when required.What are we looking for: A Commerce Degree in the relevant field.A minimum of 3 years experience in customer services in a business-to-business environment.Good working knowledge of the SAP modules for order capturing, claims, transportation, and planning.Customer-oriented candidate who is willing to work on-site during business hours.Sappi is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
At Sappi, we encourage and support vaccination.
ABOUT SAPPISappi is a leading global provider of everyday materials made from woodfibre-based renewable resources.
As a diversified, innovative, and trusted leader focused on sustainable processes and products, we are building a more circular economy by making what we should, not just what we can.
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