Johannesburg, South Africa | Posted on 30/09/2024
Founded in 1934, Browns is a family-owned jeweller that crafts the finest diamond jewellery in South Africa. We focus on classic, timeless and sophisticated designs, making us an iconic brand with a rich heritage.
We pride ourselves on offering quintessentially South African designs, crafted by South Africans for South Africans and the rest of the World.
Job DescriptionBecome the Voice Behind Our Diamond Legacy! Are you someone who thrives on creating exceptional experiences? Do you go above and beyond to ensure every client feels valued and heard? At Browns The Diamond Store, we're looking for a passionate and customer-centric service specialist who will be the heart of our brand, building lasting relationships and delivering excellence at every touchpoint!
Your Role As our Customer Service Specialist, you'll be at the forefront of our customer experience, ensuring every interaction is seamless and memorable. You'll:
Be the Spark that Connects: Answer queries and provide exceptional service that reflects our commitment to luxury and excellence.
Personalize the Experience: Adapt your approach to meet the unique needs of each client, ensuring every query is handled with care.
Solve with Confidence: Resolve product or service queries with professionalism, ensuring customers leave satisfied and loyal to our brand.
Ensure Timely Delivery: Follow up on orders and work behind the scenes to ensure each client's precious jewellery arrives on time.
Stay Informed: Keep up with our latest collections, processes, and policies, ensuring you can guide clients with the utmost confidence and expertise.
RequirementsWhat You'll Bring Experience & Passion: At least 2 years in client services, with a proven ability to manage relationships and delight customers.
Communication Mastery: Excellent verbal and written skills, with a natural ability to connect with both internal and external clients.
Problem-Solver Extraordinaire: Ability to handle queries efficiently and ensure timely resolution.
Attention to Detail: You have a keen eye for the little things that make a big difference, ensuring every interaction is polished to perfection.
Fast-Paced & Focused: You thrive in a dynamic environment, easily managing time and prioritizing tasks to meet deadlines.
Experience in helpdesk support, call centers, or retail is a plus!
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