Customer Service Specialist

Respond to customer inquiries and resolve their issues via email, phone and whatsapp.Assist customers with placing orders, tracking shipments, and processing returns and exchanges.Provide product information and recommendations to customers.Collaborate with other departments, such as fulfilment, marketing and merchandise to assist in query resolution.Maintain accurate records of customer interactions and transactions.Identify and escalate complex issues to senior representatives.Stay up to date with product knowledge and industry trends to provide excellent customer service.Meet and exceed customer satisfaction goals and performance metrics.